Contact Support
We're here to help with any questions about LookAway
Get in Touch
Send us an email and we'll get back to you as soon as possible
Response Time
We typically respond within 24 hours during business days
Monday - Friday, 9:00 AM - 5:00 PM GMT
Common Questions
Quick answers to frequently asked questions
How do I activate Pro features?
After purchasing Pro, sign into the Chrome extension using the same Google account you used for payment.
Can I cancel my subscription?
Yes, you can cancel anytime through your account settings or by contacting support. Your Pro features will remain active until the end of your billing period.
Extension not working?
Try refreshing the browser tab, checking if the extension is enabled, or reinstalling the extension from the Chrome Web Store.
Billing questions?
For billing inquiries, refunds, or payment issues, please email us with your account details and we'll help resolve any issues.
When contacting support, please include:
For Technical Issues:
- • Your browser version (Chrome, Edge, etc.)
- • Operating system (Windows, Mac, Linux)
- • Description of the problem
- • Steps to reproduce the issue
- • Screenshots if applicable
For Account/Billing Issues:
- • Your email address used for the account
- • Approximate date of purchase
- • Nature of the billing issue
- • Transaction ID (if available)
- • Preferred resolution
Send Support Email
This will open your email client with a pre-filled subject line